Refund Policy
Refund Policy
Last updated: July 2026
At AniPaws, we want you and your pets to be completely happy with your purchase. If you are not satisfied, we're here to help.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Perishable goods such as food or treats
- Items that have been opened or used
- Personalised or custom-made products
- Gift cards
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
4. Late or Missing Refunds
If you haven't received a refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank
- If you've done all of the above and still have not received your refund, please contact us at support@anipaws.store
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@anipaws.store.
6. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at support@anipaws.store.